University of Wisconsin-Madison Crest
Wisconsin Energy Institute

EVP - Client Services

Date Published: 

May 16, 2013

Position Type: 

Full-Time

Job Location: 

Madison, WI

Job Description: 

Position Mission

Under general direction, the Executive Vice President of Client Services will lead the identification, cultivation and retention of client relationships needed to meet planned growth and revenue levels by using his/her expertise to:

1. Lead the business development process by identifying new opportunities and managing the preparation and delivery of proposal to respond to opportunities with new and existing clients.

2. Develop and manage successful client working relationships, ensuring a high level of service quality and client satisfaction.

3. Assist with the start-up and implementation of energy programs ensuring that these meet or exceed client expectations.

4. Demonstrate the mindsets and behaviors that support the mission, vision, brand, and core values of WECC.

Primary & Essential Responsibilities

Under general direction, the Executive Vice President of Client Services will lead the identification, cultivation and retention of client relationships needed to meet planned growth and revenue levels by using his/her expertise to:

1. Lead the business development process by identifying new opportunities and managing the preparation and delivery of proposal to respond to opportunities with new and existing clients.

2. Develop and manage successful client working relationships, ensuring a high level of service quality and client satisfaction.

3. Assist with the start-up and implementation of energy programs ensuring that these meet or exceed client expectations.

4. Demonstrate the mindsets and behaviors that support the mission, vision, brand, and core values of WECC.

Minimum Requirements

1. Bachelor’s Degree in business or related field of study required. Graduate Degree in business, engineering, economics, marketing, energy analysis or related field of study preferred.

2. Ten (10) years experience in the management of energy efficiency programs, including prior experience with:

• Marketing and sales

• Business development

• Budget management

• Sales Forecasting

• Account management

3. Eight (8) years client management experience including demonstrated success in managing expectations and problem resolution.

4. Proven experience in supervision/performance management staff, including off-site staff and/or management of multiple field offices.

5. Demonstrated leadership, supervision/ mentoring, and team building skills.

6. Superior time management, project management, planning, decision-making and organizational skills.

7. Excellent written/ verbal communication and listening skills.

8. Demonstrated conflict resolution skills.

9. Track record of successful contract negotiation experience.

Job Application Deadline: 

June 28, 2013